Shipping policy

SHIPPING & RETURNS POLICY

Effective Date: April 18, 2026
Last Updated: April 18, 2026

At Brick Buff (operated by MuFO, Inc.), we want you to love your purchase. This policy outlines our shipping practices and return procedures to ensure a smooth experience with our collectible cleaning and restoration products.

SHIPPING INFORMATION

Domestic Shipping (United States)

Standard Shipping

  • Cost: $5.95 flat rate
  • Delivery Time: 5-7 business days
  • Carrier: USPS, UPS, or FedEx (at our discretion)

Expedited Shipping

  • Cost: $12.95 flat rate
  • Delivery Time: 2-3 business days
  • Carrier: UPS or FedEx

Free Shipping

  • Orders over $50 qualify for FREE standard shipping within the United States

International Shipping

We currently ship to select international destinations:

  • Canada: $14.95 flat rate (7-14 business days)
  • Other Countries: Please contact us at support@brickbuff.com for availability and pricing

International Customers Please Note:

  • You are responsible for any customs duties, taxes, or fees imposed by your country
  • International orders may experience delays due to customs processing
  • We are not responsible for packages held or returned by customs

Processing Time

  • Order Processing: All orders are processed within 1-2 business days
  • Order Cutoff Time: Orders placed before 12:00 PM EST ship the same business day
  • Weekends & Holidays: Orders placed on weekends or holidays will be processed the next business day

Tracking Your Order

Once your order ships, you'll receive:

  • A shipping confirmation email with tracking number
  • Real-time updates on your package location
  • Estimated delivery date

Note: Tracking information may take 24-48 hours to update after shipment.

Shipping Restrictions

We currently cannot ship to:

  • P.O. Boxes (for expedited shipping)
  • APO/FPO addresses (please contact us for special arrangements)
  • International addresses outside our approved shipping zones

RETURNS POLICY

Our 30-Day Satisfaction Guarantee

We stand behind the quality of Brick Buff products. If you're not completely satisfied, you may return unused, unopened products within 30 days of delivery for a full refund.

Eligible Returns

Products must meet the following criteria:

  • Returned within 30 days of the delivery date
  • Unopened and unused (in original packaging)
  • In resalable condition
  • Include original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Opened cleaning solution bottles
  • Used brushes or cleaning tools
  • Products showing signs of use
  • Items purchased on final sale or clearance (if applicable)

How to Initiate a Return

Step 1: Contact our support team

  • Email: support@brickbuff.com
  • Subject Line: "Return Request - Order #[Your Order Number]"
  • Include: Order number, reason for return, product name

Step 2: Receive your Return Authorization

  • We'll respond within 24-48 business hours
  • You'll receive a Return Merchandise Authorization (RMA) number
  • Return instructions and prepaid shipping label (if eligible)

Step 3: Package your return

  • Include RMA number on the outside of the package
  • Pack items securely in original packaging
  • Include a copy of your receipt or packing slip

Step 4: Ship your return

  • Use the prepaid label provided (for eligible returns)
  • Drop off at designated carrier location
  • Keep your tracking receipt until refund is processed

Return Shipping Costs

Free Returns:

  • Defective products
  • Items we sent in error
  • Damaged items received

Customer-Paid Returns:

  • Change of mind
  • Ordered wrong item
  • No longer needed
  • Cost: Customer responsible for return shipping ($6-12 average)

Return Processing Time

  • Received by Us: 3-5 business days after you ship
  • Inspection: 1-2 business days upon receipt
  • Refund Issued: Within 2-3 business days after approval

Total Timeline: Expect 7-10 business days from when you ship the return to when you receive your refund.

REFUNDS POLICY

How Refunds Are Issued

Original Payment Method

  • All refunds are issued to the original payment method used at checkout
  • Credit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: 3-5 business days to your PayPal account
  • Shop Pay refunds: 2-3 business days

Refund Amount

Full Refund Includes:

  • Product purchase price
  • Original shipping costs (if product is defective or our error)

Partial Refund (Deductions):

  • Return shipping costs (unless free return eligible)
  • Restocking fee: None (we do not charge restocking fees)

What's Not Refunded

  • Expedited shipping fees (if you chose faster shipping)
  • Return shipping costs (unless product defect or our error)
  • Gift wrapping or special packaging fees

Store Credit Option

Prefer store credit instead of a refund?

  • Receive 110% of your purchase price as store credit
  • No expiration date
  • Can be used on any future Brick Buff purchase
  • Contact support@brickbuff.com to request store credit

EXCHANGES

Product Exchanges

We currently do not offer direct exchanges. If you'd like a different product:

Option 1: Return for refund, then place a new order Option 2: Request store credit for faster reordering

Damaged or Defective Exchanges: If your product arrives damaged or defective, we'll expedite a replacement at no cost to you.

DAMAGED OR DEFECTIVE PRODUCTS

Reporting Damage

Immediate Action Required:

  • Inspect your package upon delivery
  • Report damage within 48 hours of delivery
  • Email: support@brickbuff.com with photos of:
    • Damaged packaging
    • Damaged product
    • Shipping label

Our Resolution

We'll provide one of the following options:

  1. Replacement: Free expedited shipping of replacement product
  2. Full Refund: Immediate refund including shipping costs
  3. Partial Refund: If you'd like to keep the item at a discount

No Return Required: For damaged items, we typically do not require you to return the product.

MISSING PACKAGES

Lost or Stolen Packages

If your tracking shows delivered but you didn't receive it:

  1. Check with neighbors and household members
  2. Look around your delivery location (porches, garages, mailrooms)
  3. Wait 24 hours (sometimes carriers mark delivered early)
  4. Contact us at support@brickbuff.com

We'll help by:

  • Filing a claim with the shipping carrier
  • Investigating the delivery location
  • Offering a replacement or refund once the claim is resolved

Please Note: We are not responsible for packages stolen after confirmed delivery. We recommend:

  • Using a secure delivery location
  • Requiring a signature for delivery
  • Installing a doorbell camera

WRONG ITEM RECEIVED

If we sent you the wrong product:

  1. Contact us immediately at support@brickbuff.com
  2. Keep the incorrect item (we'll provide a prepaid return label)
  3. We'll ship the correct item via expedited shipping at no charge
  4. Return the wrong item using our prepaid label

CANCELLATIONS

Order Cancellation Policy

Before Shipment:

  • Contact us within 2 hours of placing your order
  • Email: support@brickbuff.com with order number
  • Full refund issued if not yet processed

After Shipment:

  • Order cannot be cancelled
  • You may refuse delivery and return to sender
  • Standard return policy applies once returned to us

CONTACT US

Have questions about shipping or returns?

Email: support@brickbuff.com
Response Time: Within 24 business hours
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

POLICY UPDATES

MuFO, Inc. reserves the right to update this Shipping & Returns Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the updated policy.

Questions? Contact us at support@brickbuff.com

This policy applies to purchases made through brickbuff.com. For wholesale or bulk order policies, please contact us directly.